Our Payment Policies
Booking Terms and Conditions:
Lovely Morocco Tours is a small Berber family business, an independent and professional Morocco tour agency that is 100% run and managed by Saleh, an official tour guide in Morocco, he is a local Nomad with an extensive amount of knowledge of this charming African country offering a variety of authentic Morocco tours, affordable day trips, budget Sahara desert activities, and all kind of travel services to make your vacation as unique as you are.
By confirming your reservation with us you have agreed to these terms and conditions set up below so please read carefully our payment policies before you book a tour/activity with us. All the reservations can be made by email, phone, WhatsApp, and requests submitted through our website’s Contact Form but please keep in mind that nothing is confirmed with us until we receive your deposit and we provide you a detailed booking tour confirmation from us.
Lovely Morocco Tours is a Morocco tour agency that specializes in organizing and offering tours and travel packages around Morocco. We offer a variety of itineraries of Morocco tours, including Morocco cultural tours, historical and Morocco imperial cities tours, adventure tours, Morocco Day tours, and the best Sahara desert tours, among others. Some of the Morocco travel services offered by our Morocco tour agency include transportation, accommodation, and activities, as well as guides and support staff: magic City Tour and more…
Our Morocco Travel Agency offered the quality of the services in the itineraries, and the type of support related to your Tour in Morocco. we can also help choose the right and the Best Morocco tour itinerary for you. If you have the patience to explore the historic imperial cities, promenade the Atlas Mountains, camel trekking in the middle of Morocco’s Sahara desert dunes, Honeymoons, sleep under a starry sky at Sahara Desert Camp also discover the nomadic life with your eyes.
1 - Deposit & Confirmation
To confirm and secure your reservation we inquire about a small deposit (depend on which tour/activity you are interested in) through our PayPal account below, and the rest of the balance will be paid in cash when we meet you either in Euros, US dollars, or Moroccan Dirhams using the XE Currency Converter (xe.com).
Once we receive your deposit we’ll let you know that we have received it successfully and that your Morocco tour is confirmed with us by sending you a detailed confirmation of your booking
2- Payment & Cancellation policy
> Free cancellation up to 15 days before the departure date of the tour/activity.
> To Cancel the trip in less than 15 days the deposit is non-refundable. But it is still possible to use it again in the future if you reschedule your trip.
> If you want to make the full payment through Payoneer it is possible.
> If you want to pay the full payment through Paypal it is possible but there will be 5% extra to cover the Paypal fee.
> At the moment we don’t accept credit cards.
> If you would like to make the full payment online please let us know so provide you with our Paypal details.
3 - Children policy
> Children from 1 to 3 years old are free of charge
> Children from 4 to 10 years are getting a special discount of 50% off
> Children above 10 years old are considered adults
4 - Complaints
For any complaint or dissatisfaction with our services, the issue should be reported to your driver or guide so they will take action immediately. In the unlikely event that the issue remains unsolved please notify us immediately of your situation by phone or whatsapp: +212 652679236 or send us an email: lovelymoroccotours2@gmail.com.
5 - Drivers
In Morocco in general the drivers cannot legally act as Guides in the imperial cities including Marrakech, and Fes…therefore we usually hire local city guides licensed by the Moroccan Ministry of Tourism. your driver will accompany you outside the vehicle in the small villages, countryside, and the Sahara desert.
Also for Camel Trekking in the Desert, we always hire the local Cameleers who are best known to look after the Camels and the ways in the Sahara.
6- Special Requests
For any special request (medical, dietary, wheelchair assistance, or something else) please let us know in writing before your tour/activity is booked with us. To pass on it and ensure that your trip will be completely safe and you will have a memorable experience.
In case there are special requests we are not able to meet we will advise you in advance before your tour is booked. Also please inform us of any preferences while you are making your booking with us for example (hotel options, places/sites to visit, bed arrangements, or others). We will do our best to accommodate all your requests.
If the itineraries that we offer do not match what you’re looking for, contact us and we will prepare your vacation in Morocco to your needs and requirements.